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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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jim condina

September 14, 2026

5  out of  5
rating by jim condina
"I have been with this office for so many years. I have always been impressed with the service, which is always above and beyond. I always talk to Windi, but I’ve also talked to Paul and Casey who have also provided great service. Highly recommend this office."
We responded:
"jim, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Westlake Village insurance team! - Your State Farm Agent, Paul Ricatto "
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Alex Aurich

September 8, 2026

5  out of  5
rating by Alex Aurich
"I have been with State Farm for years. Windi and Casey are the best. They are so responsive, helpful, and so sweet!"
We responded:
"Alex, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
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Piper Whetstone

September 8, 2026

5  out of  5
rating by Piper Whetstone
"10/10 experience everytime Windi and Casey never fail to put a smile on my face. I could enroll in automatic billing, to have one less errand to run, but then i would never see my girls!!! glad i get to be insured by such kind ladies."
We responded:
"Piper, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Paul Ricatto and Team "
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Kellyann Denove

August 17, 2026

5  out of  5
rating by Kellyann Denove
"Great team! I have been a long time, super satisfied customer."
We responded:
"Thank you so much for the 5-star rating, Kellyann! I truly appreciate your support and am always here if you have any questions or need anything.  Feel free to reach out to my team and I anytime. - Your State Farm Agent, Paul Ricatto "
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Ruth Sunda

August 13, 2026

5  out of  5
rating by Ruth Sunda
"We have been with Paul as our homeowner insurance agent for over 30 years. He and his staff, Wendi and Casey, have always been prompt and attentive to any issues. We value their professionalism and courtesy."
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
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Lauren Condina

August 12, 2026

5  out of  5
rating by Lauren Condina
"Windi is an absolute gem!! She really took the time to understand what my family needed. Ended up with both auto and life insurance, more coverage than before, and I’m paying less than I ever did with my old provider. She’s always keeping me in the loop with ways to save or add coverage, and I feel so lucky to have her support. Truly grateful to have her looking out for my family!"
We responded:
"Thank you so much for the 5 stars, Lauren! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
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Lorraine Madden

August 3, 2026

5  out of  5
rating by Lorraine Madden
"Windi was great she always is and so very helpful."
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Westlake Village. "
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Al S

July 14, 2026

5  out of  5
rating by Al S
"I’ve been with State Farm for over 20 years, and I honestly can’t imagine going anywhere else. Windi and Casey are absolutely wonderful—they are knowledgeable, responsive, genuinely caring, and always make the entire experience easy and stress-free. Whether I have a question, need to make changes to my policy, or need help with a claim, they consistently go above and beyond. They are the reason I’ve stayed with State Farm for more than two decades. It’s rare to find people who treat you like family instead of just another customer. I highly recommend this office to anyone looking for an insurance team they can truly trust. ⭐⭐⭐⭐⭐"
We responded:
"We are grateful for your 5-star review, Al! Thanks for taking a moment to share your positive rating of State Farm Agent Paul Ricatto’s Team here in Westlake Village . "
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marla benjamin

July 14, 2026

5  out of  5
rating by marla benjamin
"happy to let you know all my conversations and interactions with Cassie have shown her to be knowledgeable and professional in addition to being very personable
i am a new client but great working with her"
We responded:
"marla, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Paul Ricatto’s Team is just a call or email away!"
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Jennifer McCabe

July 13, 2026

5  out of  5
rating by Jennifer McCabe
"Paul and his staff are great to work with. They are professional, knowledgeable, responsive, and provide excellent customer service by phone and in the office. I would definitely recommend them. My family has been with them for years."
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Paul Ricatto’s Team. "
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Michael Price

July 8, 2026

5  out of  5
rating by Michael Price
"I have had an outstanding experience at this State Farm branch. Casey has been particularly helpful and Paul reaches out occasionally to make sure things are satisfactory with all the policies. I highly recommend this State Farm agency."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Paul Ricatto’s Team. "
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Jerry

June 30, 2026

5  out of  5
rating by Jerry
"Always a pleasure. Wyndi was helpful as always addressing my insurance needs and a caring attitude."
We responded:
"Jerry, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Paul Ricatto’s Team!"
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Terry Waller

June 29, 2026

5  out of  5
rating by Terry Waller
"Casey is absolutely amazing she is courteous, kind and empathetic."
We responded:
"Thank you so much for the 5-stars, Terry! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Paul Ricatto’s Team anytime."
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Sandra Jackson

June 18, 2026

5  out of  5
rating by Sandra Jackson
"Casey's customer service acumen and industry knowledge was exceptional."
We responded:
"We are grateful for your 5-star review, Sandra! Thanks for taking a moment to share your positive rating of State Farm Agent Paul Ricatto’s Team here in Westlake Village . "
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Michael Cobin

May 30, 2026

5  out of  5
rating by Michael Cobin
"Spoke with Casey who was super helpful and knowledgeable!! The best!!"
We responded:
"We appreciate your review, Michael. We are so happy that you had such a wonderful experience with State Farm Agent Paul Ricatto’s Team here in Westlake Village ! "
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Peter Svennefiord

April 24, 2026

5  out of  5
rating by Peter Svennefiord
"Great service which helped me save money and increase my coverage for less."
We responded:
"Peter, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Paul Ricatto’s Team is just a call or email away!"
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Tara O'Gorman

April 24, 2026

5  out of  5
rating by Tara O'Gorman
"I switched over to State Farm and team member Casey D. was so helpful and made the transition so easy! I am paying so much less for even better coverage!!"
We responded:
"Wow, thank you for the 5-star review, Tara! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Robert Yarin

April 15, 2026

5  out of  5
rating by Robert Yarin
"Great service for decades. Windi and Casey are the best!"
We responded:
"We are grateful for your 5-star review, Robert! Thanks for taking a moment to share your positive rating of State Farm Agent Paul Ricatto’s Team here in Westlake Village . "
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Heidi Beattie

April 7, 2026

5  out of  5
rating by Heidi Beattie
"I"ve had a great experience with Paul Ricatto’s State Farm office in Westlake Village. Paul, Windi, and Casey are always friendly, and respond quickly to whatever insurance needs I have. I truly feel supported and well taken care of. It’s rare to find a team this knowledgeable and consistent.

I highly recommend Paul Ricotto and his team for whatever your insurance needs may be ! They're the best 👍"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Westlake Village to know that you had such a wonderful experience with us here on State Farm Agent Paul Ricatto’s Team."
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Connie Rinaldi

March 12, 2026

5  out of  5
rating by Connie Rinaldi
"It is so nice and refreshing to have a full service insurance agency. Everyone in the office is friendly, knowledgeable and is there when you need them. We have been with Paul Ricatto for 20+ years. They are the best!"
We responded:
"Thank you for the fantastic review, Connie! We are always here to help with your insurance needs here in Westlake Village . "
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Anthonette Paboojian

March 10, 2026

5  out of  5
rating by Anthonette Paboojian
"My husband and I have been with State Farm - Paul Ricatto's office for close to 30-years for our automobile, homeowner's and life insurance. The entire team, especially Windi and Casey are incredibly helpful, and the office runs a professional and proficient practice. We are extremely satisfied with the services they provide and will be lifetime clients. If you're looking for an insurance company who is fair and treats their clients like family, then look no further, Paul Ricatto and Team are hands down one of the best insurance companies you will find."
We responded:
"Thanks so much for the fantastic rating, Anthonette! We are so glad you had a positive experience with us here on State Farm Agent Paul Ricatto’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Fred E

March 10, 2026

5  out of  5
rating by Fred E
"if you're in Ventura, Los Angeles or Santa Barbara counties. This is the office you need to be dealing with .
Everybody in the office is always wonderful. Anytime I'm stuck trying to understand what the insurance company is telling me they are always available for me to help understand and identify which is the proper direction I need to go.
They definitely know all the places to look to help get you the best pricing on your insurance needs.
Give them a chance to price out your insurance needs. You will not be disappointed"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Lindsay Moro

March 6, 2026

5  out of  5
rating by Lindsay Moro
"Paul and Windi are absolutely AMAZING. They are beyond helpful when it comes to any insurance need, and will do whatever they can to put your needs first and help you in the best way possible. Windi is always so loving and happy and can brighten your mood instantly. I am so happy I switched from my original agent to their office - hands down the BEST decision my family and I have ever made. Now do yourself a favor and let Paul become your new agent and work with Windi constantly! You won't regret it."
We responded:
"Thank you for taking the time to leave such a great review, Lindsay. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Brad Rote

February 26, 2026

5  out of  5
rating by Brad Rote
"Windi was great as usual. Bundled my cars, house and motorcycle and saved me money."
We responded:
"Thank you for taking the time to leave such a great review, Brad. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Bruce Nation

February 25, 2026

5  out of  5
rating by Bruce Nation
"I’ve never had any insurance agency work this hard to take of my needs. Thank you.
They communicate with me often to make sure my needs are met and to make sure I’m not paying for anything I don’t need. They give me peace of mind."
We responded:
"Thank you so much for the 5-star review of State Farm Agent Paul Ricatto’s Team! We deeply appreciate your kind words here in Westlake Village . "